Customer Care

Arabella is located in the resort community of Glen Arbor, Michigan.

You may contact us directly by calling 231-645-7225 or via email at info@ArabellaConcepts.com.

Our address is:

Arabella
6610 Western Avenue
PO Box 661
Glen Arbor, Michigan  49636

Shipping Information

Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. Please allow at least one day for order processing. All orders placed after 3:00 PM (EST) will begin processing the following business day.

Express Delivery

All orders for Next Day delivery must be placed before 11:00 AM (EST) Monday – Friday by calling Arabella directly at 231-645-7225. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following Monday.

Shipping

All orders will be shipped via USPS Priority Mail with Delivery Confirmation. An email will be sent to you so you may track the progress of your purchase.

Returns & Exchanges

Customer satisfaction is a top priority at Arabella.

If you are not satisfied with your order, returns will be accepted for full refund for up to 5 business days from the date of receipt. Returns will be accepted for exchange or store credit for up to 15 business days from the date of receipt. This credit may be applied towards your next purchase. The exchange order must meet or exceed the credit amount; a credit can not be processed for remaining funds.

Please include a copy of your invoice and all original items shipped with the package. Enclose the packing slip with the item(s) and ship, prepaid and insured, to:

Arabella
6610 Western Avenue
PO BOx 661
Glen Arbor, MI  49636

If you would like to return an item for an exchange, please include the name of the replacement piece and your payment information (if the new order will exceed the original total).

Please allow up to two weeks for a return to process. Once your return has been processed, please allow two to three business days for the refund to appear on the credit card.

Price Adjustments

Prices are subject to change. Please check ArabellaConcepts.com for current pricing information.

Privacy Policy

Arabella guarantees that we will keep your personal information in strictest confidence. Names, email address, and any other personal information remains completely secure. We will never sell or share your information with any other company. If you do subscribe to receive emails from us and later change your mind, simply follow the unsubscribe instructions at the bottom of any email you receive from us.